Genetics Guarantee and Refund Policy

All recessive traits both homozygous and heterozygous are 100% guaranteed by Dickson Royals. When it comes to multiple genetic traits and the complexity of identification we will not be able to guarantee all traits. We rarely make identification mistakes. In the rare instance that an error in identification is made, please contact us to discuss your particular issue. Again, we want our customers to be happy and therefore we will make every effort to come up with a satisfactory resolution. 

Sex Guarantee

All ball python sex is 100% guaranteed. We go to great lengths to ensure you are getting what you pay for. Please confirm the sex yourself within 7 days of receipt of your animal and inform us within that time in order to be eligible for an exchange.

Refund Policy

We cannot offer any cash refunds or credit card refunds for any reason, exchange or store credit only.  No refunds on any payments.  Any disputes must be handled outside of the credit card chargeback process. All returns of live animals are strictly at the discretion of Dickson Royals. We cannot guarantee your husbandry practices and therefore there is no guarantee longer than 7 days. We must be notified of any concern within 7 days of receipt of your animal for an exchange to be considered. Once an exchange is agreed to by Dickson Royals we will send you a return FedEx label to return your animal to us. Once we receive the animal we will make arrangements to ship your exchange animal to you.